Help Centre
Everything in one place. If you can't find it here, email hello@sealit.com.au — we answer every message.
Something isn't working
- The bag won't deflate, or the vacuum won't start — start here, it's nearly always the zip
- My bag re-inflates overnight
- It stops after a few seconds
- Charging — how long, and how to tell when it's done
- Video troubleshooting guides
Using it
- What can I vacuum seal? Foods that work, foods to avoid
- Sealing liquids, soups and wet foods
- Bag size guide — what fits in each size
- Labelling your bags — what pen to use
- How-to videos
Looking after your bags
Orders, shipping and warranty
- Shipping, delivery and payment options — including Afterpay, postage costs and discount codes
- Warranty, returns and how to get a replacement part
- Track your order
- Find a stockist near you
Spare parts
Cracked nozzle, lost clip, missing container caps — all replaceable. Cracked nozzles are replaced free under your 12-month warranty, so email us before you buy one.
Learn more about vacuum sealing
Learning Hub — how vacuum sealing works, how long sealed food lasts, vacuum sealing vs ziplock bags, and whether it's safe.
Still stuck?
Email hello@sealit.com.au with your order number and one line on what's happening. A photo or a short video gets it solved in one reply instead of four.
Common searches: nozzle, sealing clip, spare parts, pump, silicone caps, charger, charging cable, warranty, returns, refund, shipping, postage, delivery, afterpay, discount code, stockist, buy in store, bag sizes, microns, BPA free, reusable bags, how to label bags, sealing lettuce, sealing celery, leafy greens, mylar bags.