Warranty, returns, and how to get a replacement part
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What you're covered by
- 12-month replacement warranty on the Turbo Seal Pro.
- 30-day money-back guarantee — if it isn't for you, send it back.
These sit on top of your rights under Australian Consumer Law, which they don't replace or limit.
Cracked nozzle? Don't buy one.
The rubber nozzle is a wear part and cracking is a known issue. If your unit is under 12 months old we send a replacement nozzle free. Email us — you do not need to purchase it.
Missing a part from your bundle
If your bundle arrived without the sealing clip, or short on bags, tell us and we'll post the missing part. You don't need to return anything and you don't need a photo of the whole order — just your order number.
How to claim, in one email
Send hello@sealit.com.au:
- Your order number (it's on your confirmation email, starting with #)
- What's wrong, in a sentence
- A photo, if it's something visible like a cracked nozzle or a split bag
That's enough for us to act on without a back-and-forth.
Buying a spare outright
Out of warranty, or just want a backup?
See all spares & replacements →
Refund and returns detail: our refund policy. Shipping times and costs: our shipping policy.